Terms & Conditions

Welcome to Top Service Group (“Company,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website “topservicesgroupllc.com” and services. By accessing or using our website and services, you agree to these terms. If you do not agree, please do not use our services.

1. Services

Top Service Group provides cleaning and pest control services in Murfreesboro, TN, and surrounding areas. We reserve the right to refuse service if a location is unsafe or outside our service areas.

2. Bookings & Payments

A. Service Requests

• All bookings must be made through our website, phone, or email.
• We reserve the right to accept or decline any request based on availability.

B. Pricing & Payment

• Prices are provided at the time of booking or upon request.
• Payment is due before or upon service completion, depending on the service agreement.
• We accept major payment methods (credit/debit cards, online payments, or other specified methods).

C. Cancellations & Rescheduling

• Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.
• Last-minute cancellations may result in a fee of up to 50% of the service cost.

3. Customer Responsibilities

To ensure quality service, customers must:

• Provide safe and accessible premises for our team.
• Remove valuables or fragile items before service begins.
• Notify us of any special requests or concerns before service starts.

Failure to meet these responsibilities may impact the quality of service or result in cancellation.

4. Service Guarantee & Refunds

• We strive for 100% customer satisfaction. If you are not satisfied with our service, notify us within 24 hours, and we will arrange a solution.
• Refunds are provided only in cases where we are unable to resolve the issue.
• We are not responsible for pre-existing damage to surfaces, furniture, or property.

5. Liability & Damage Policy

• Our team is trained and insured, but accidents can happen. If any damage occurs due to our services, notify us immediately.
• We are not responsible for damages due to improper installation, pre-existing conditions, or misuse of cleaning products on specific surfaces.
• Our liability is limited to the cost of the service performed.

6. Pest Control Disclaimer

• Our pest control treatments are designed to eliminate pests effectively, but results may vary based on environmental conditions.
• We follow industry safety standards, but customers should follow all post-treatment guidelines provided.
• Severe infestations may require multiple treatments.

7. Use of Website & Content

• You may use our website for personal, non-commercial purposes only.
• All content (text, images, logos, etc.) is owned by Top Service Group and may not be copied, distributed, or used without permission.
• We are not responsible for third-party website links provided on our site.

8. Privacy & Data Protection

We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your data.

9. Changes to Terms & Conditions

We may update these Terms & Conditions at any time. Continued use of our services after updates means you accept the revised terms.

10. Contact Us

If you have any questions about these Terms & Conditions, contact us:

3711 Mathewson way , Murfreesboro TN 37128
Email: info@topservicesgroupllc.com